Please Read Before Booking
The steps to secure your package, and the full agreement that applies once you book with Trinidad Carnival Connect.
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Trinidad Carnival Connect reserves the right to terminate service without notice if the client's behavior is deemed unsuitable. This termination does not require refund of any monies paid for services rendered prior to termination.
All services completed or items procured on behalf of the client will be delivered upon completed payment of the package — i.e. completed processing of the last monthly installment. Until that moment, all services or items remain the property of Trinidad Carnival Connect.
Your draft package is completely free. After this, if you intend to move forward with us, your down payment is required and it is non-refundable.
The cancellation period begins after your second monthly installment and carries on until the 1st of December of your registration year. Once no work has been done on your behalf, 100% of your concierge fee (outside of your non-refundable down payment) will be refunded to you.
However, once services have been procured (e.g. fete tickets), it is the client's responsibility to find someone to purchase that service on their behalf (from Trinidad Carnival Connect). If this is done within 15 business days of cancellation, a 100% refund of the service cost (e.g. ticket price) will be provided. No percentage of the concierge fee will be refunded.
After the specified period, cancellation by the client forfeits ownership of all package purchases made on their behalf, making them non-transferable.
For late registration clients, any cancellation results in no refunds, either of concierge fee or service cost.
The cancellation period begins immediately after your registration and continues until 48 hours before your arrival date. Once no work has been done on your behalf, 100% of your concierge fee (outside of your non-refundable down payment) will be refunded to you.
Once work has begun, no amount of the concierge fee already paid will be refunded. If your package has been executed, the entire concierge fee will be taken from the payments you have already made.
Any services acquired from third parties will fall under their refund policies (see Third-Party and Supplier Terms below). If they allow refunds, that money will be returned to you in accordance with the previous paragraph.
All refunds will be issued by Trinidad Carnival Connect to the client via Zelle transfer.
After you have made your down payment, all monthly installments are due on or before the 1st of the following month and will be invoiced as such (or based on the agreement you received based on the package ordered).
If your payment has not cleared by that date, a late fee of $25.00 USD per week (or part thereof) will apply, calculated from the date specified in your payment plan.
If your payment remains outstanding for two weeks, or late payments without notification happen concurrently, Trinidad Carnival Connect retains the right to cancel your package, resulting in the loss of all work done and monies paid.
Additional terms and conditions from third parties and suppliers will apply to your reservations — for example, the supplier's or third party's no-refund terms and conditions. Please read these additional terms and conditions, which can be found on the supplier's website, carefully. You agree to abide by these additional terms and conditions from third-party suppliers.
Trinidad Carnival Connect is not responsible for any and all breaches to these terms and conditions implicitly or explicitly committed by you, and no refunds will be issued if you are unable to complete your reservation as a result of any breaches to a third-party supplier's agreement.
The Company may use on its website and/or any social media site, brochures, flyers, or other marketing medium any and/or all photographs, videos, audio, and any other digitally or electronically stored media captured by or in the possession of the Company and/or any of its representatives and/or agents, the Client, or any third parties.
The Client hereby authorizes the Company to use all such images on its website and/or media site, brochures, flyers, or other marketing medium.
The Client releases any and all claims regarding the use of his/her/its images for such purposes.
Trinidad Carnival Connect will not be liable for failure or delay in performing any obligations hereunder if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to Act of God, industrial action, fire, flood, wars, armed conflict, terrorist act, riot, civil commotion, malicious damage, explosion, unavailability of fuel, pandemic, or governmental or regulatory action.
The Client acknowledges that participation in Carnival-related activities — including but not limited to road marches, fetes, J'ouvert, and other scheduled or unscheduled events — carries inherent risks, including but not limited to personal injury, illness, loss, theft, or property damage.
By purchasing our services and participating in these events, the Client voluntarily assumes all such risks. Trinidad Carnival Connect assumes no responsibility or liability for any injury, loss, damage, or expense arising from the Client's participation in these activities, to the fullest extent permitted by law.
This agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts located in the State of New York.
By purchasing any of our services and participating in our itineraried events, you are agreeing to these terms.
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